The agreement between the client and NDCEG.COM

Dear clients, we welcome you to our terms and conditions page. Please read the page carefully as it regulates the relationship between you and ndceg.com We apply the conditions outlined below when you book your accommodation or flight tickets or use any other service that is available from ndceg.com

  • Website Terms and Conditions

    i. You must be at least 18 years of age and possess the legal authority to create a binding legal obligation.

    ii. You must have full legal responsibility to enter this agreement and use this website according to the terms and conditions outlined in the list below. You also agree that you bear the full responsibility legally and financially when you use the website (Except when your account is used by other parties including minors in your household).

    iii. You agree to supervising and bearing the full responsibility of all the users of the website who use it under your name or account.

    iv. You also undertake to ensure validity, accuracy and the completion of all information and data provided by you or your family members when using this site.

    v. As a condition of your use of ndceg.com you warrant that you will not use the website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You agree to abide by all applicable local laws and regulations. You are solely responsible for all acts or omissions that occur under your account or password.

    vi. You cannot modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software or services obtained from or through ndceg.com

    vii. You understand that any trademarks, logos and designs, are the sole property of the company and cannot be used without prior written consent.

    viii. If you use this site in any way not supported by us, we will consider this a criminal offence and will claim compensation for damages.

  • Supplier’s terms and conditions

    i. When you buy any service from ndceg.com, additional terms and conditions are added to the list of previous terms and conditions when your booking is confirmed and you’re hereby automatically entered in an agreement with the service that you chose. For example, all the services and cancellation policies that you agree to when you book, you are obligated to adhere to these rules and policies which are dictated by the chosen supplier.

    ii. It should be known as well that in some cases where bookings may be rejected by the supplier, it’s possible to replace the service with a different service of the same nature, provided that the difference in price, if any, is paid, or the amount is refunded if the service is refused.

  • Booking terms and conditions

    i. You must make sure that all the names of the passengers in the reservation are correct, and that each name is written in the designated field. In case the name was spelled incorrectly or differently than how it’s written in the passport, we will cancel the flight and rebook again, taking into consideration price increase and fee changes if amendments were requested. When you complete the payment process, a voucher will be issued with your ndceg.com booking reference number. The booking will then be considered valid and confirmed.

    ii. Technical issues may sometimes occur resulting in the failed delivery of the voucher while deducting the booking amount. If this occurs, the user must call the call center before he tries to make another booking. ndceg.com will not be responsible for the duplication of the booking and the client bears all financial losses. If the reservation is cancelled, our cancellation policy is applied.

    iii. ndceg.com reserves the right to reject any booking. The company may also add service fees on the bookings that are made through the call center.

    iv. ndceg.com reserves the right to cancel any booking if an incorrect price was displayed since prices are updated regularly. The company also reserves the right to cancel any duplicated unpaid booking except those which the client has been notified of.

    v. All cancellation requests will incur service fees from ndceg.com in addition to the supplier penalty.

  • Travel Documents

    i. ndceg.com recommends that all clients should ensure that all accompanying passenger have valid passports and have obtained the required visas, vaccinations and insurance documents for their destination. The client should also note that some countries require filling a transit visa form or paying fees to cross to the destination country. ndceg.com isn’t responsible for obtaining the visa for the client and the responsibility falls solely on the client. Usually obtaining a visa takes some time and therefore the client should apply for any visas before the traveling date with a sufficient period of time.

    ii. ndceg.com recommends that all clients should confirm with the destination country’s embassy or consulate that they have valid passports and obtained the required visa for their destination. The company will not be held responsible if your or any of the accompanying passengers do not have a valid visa or passport or do not get the required vaccinations or insurance.

  • Important notice

    i. As required by government regulations, the passport must be duly signed by passport holder. We, cannot undertake any examination of passengers' identities or travel documents when they book their tickets. A failure to travel with the correct documentation could result in the passenger being refused travel, entry to the country of their destination or stop-over, deportation or incarceration and in such circumstance(s) you will be solely responsible for any cost, loss or damage which you or we (or our agents or servants) incur.

  • Hajj Travel and Visa Restrictions

    As specified by the Government of The Kingdom of Saudi Arabia, travelers with Hajj or Umrah visas must disembark in Jeddah or Madinah only. During the Hajj period, Muslim travelers with Visit visa/Umrah visa will not be allowed to enter Jeddah or Madinah. The last day for the arrival of the Hajj Pilgrims by Air Transport and the commencement of the departure phase is also specified by the Government. You are required to comply with all customs, immigration, visa and health certification.

  • Travelers Details

    i. If the booking details weren’t correct, ndceg.com has the right to check the information and cancel the booking. The company also reserves the right to take legal action to protect its rights and in this case, additional fees may befall the client to compensate for the financial losses which include legal fees, direct and indirect damages which are caused by booking cancellation or bank account freezing.

  • Special prices and promotions

    i. Price quotations and changes in prices: ndceg.com price quotes and fixed rates depend on the suppliers. If the prices or rates differed from the advertised rates, ndceg.com notifies the clients of any modifications and the client can either accept the new price or cancel the booking without any additional fees.

    ii. Any promotions published do not apply to bookings that have already been made. ndceg.com reserves the right to modify prices for the required service due to exchange rates and taxations or any other reason without prior notification to customers.

    iii. ndceg.com is in no way responsible for any mistakes which may occur due to exchange rates or tax changes or increased demand from the supplier.

  • Last minute bookings

    i. International flight bookings booked within 4 hours of flight departure time fall under the last-minute bookings category.

    ii. Domestic flight bookings booked within 3 hours of flight departure time falls under last minute category bookings.

    iii. Customers booking last minute are solely responsible for boarding and completing the check-in process with the Airlines at the airport.

    iv. Flight boarding for customers confirming last minute booking are completely based on airline discretion.

    v. ndceg.com holds no responsibility in case airlines deny boarding to a customer, or if the customer misses the flight to re-protect, change or refund such bookings and must be adhered as per airline Fare Rules Policy for the ticket purchased.

  • Group Bookings

    i. To reserve 9 or more hotel rooms, or 10 or more airline tickets please contact our call center on 19679

  • Currency Exchange

    i. If the currency exchanger was available in the website, the following terms and conditions apply on price quotations in the various publicly available resources. The prices displayed are estimates and actual value may differ.

  • Hotel Details

    i. The information displayed on ndceg.com is considered a description of the accommodation locations, facilities and services provided by the hotel’s supplier.

    ii. The hotel category information, such as (stars and services provided by the hotel) is provided by the suppliers and hotels, whereas some hotels are rated according to customers’ reviews.

    iii. Kindly note that the suppliers describe accommodation, facilities and services provided using differing terminology, (such as using deluxe room and double room to describe rooms with two separate beds) The extra bed provided in triple rooms is usually foldable.

    iv. If you were not sure of the description provided on ndceg.com, please contact ndceg.com travel consultants who will answer your questions to the best of their ability.

    v. Sometimes, some of the facilities mentioned in the description will be withdrawn due to different reasons such as the weather, maintenance or absence of demand.

    vi. If the suppliers advised ndceg.com to make major edits on the description, we will notify the client as soon as possible.

    vii. Some activities and facilities such as water sports may be unavailable during certain periods of the year and some facilities may require paying an additional fee, such as: TV, safety boxes, umbrellas. tennis courts, billiard tables and air conditioning.

    viii. Some destinations are crowded during high seasons, and the client should be prepared for the possibility of noise. Please take this into consideration when you plan your trip.

    ix. The duration of time from the place of accommodation to the airport mentioned on ndceg.com is approximate and may vary according to circumstances.

    x. Early check-out: Some hotels may not agree to refund the remainder of the amount for the unused nights due to high seasons or high demand. This policy also applies to no-shows, the hotel then decides the imposed fees and whether to deduct a partial amount or the whole amount.

    xi. Changing occupants’ names: some hotels do not accept changing occupants’ names while others do before 48 days prior the date of entry (and it depends entirely on the policy of the hotel in acceptance and rejection). ndceg.com is not authorized to violate the hotel policy .

    xii. Amendment policy: A supplier may request the payment of additional fees for amending the booking, the amount of which will differ according to the services. If the client requests to change the room (from single to double) or to change the check-in time and date or anything else, customer service should be contacted. ndceg.com also recommends that when the client extends his stay, a new bill should be issued.

    xiii. Cancellation policy: Cancellation policy is subject to the rules and restrictions applied by the supplier and it has separate fees imposed by the supplier.

    xiv. The client should cancel his booking from the website by logging in to his account and requesting to cancel the booking, or by calling the call center.

    xv. Room upgrade: The clients can upgrade the rooms they selected with ndceg.com and pay the difference in price before a certain period of time determined by the supplier. The ability to upgrade is subject to availability and the company does not guarantee that the upgrade will happen upon arriving in the hotel. In this case, payment should be made to the hotel directly.

    xvi. The client does not have the right to claim a refund for non-refundable bookings unless in dire circumstances. The refund is subject to the supplier’s approval.

    xvii. We would like to notify you that in case the website rejects the amendment or the cancellation, you should call the customer service on 19359 to complete the procedure.

  • General policies for Hotels

    Each hotel is responsible for putting in place policies regarding children, check in and check-out, smoking and additional taxes and other particulars, and it is the customer’s responsibility to check these in advance of booking.

  • Changing hotels

    i. The supplier may have to cancel your reservation due to hotel overbooking, technical issues with the system, or in the occurrence of any force majeure event . In these cases, ndceg.com will do everything it can to provide accommodation in a hotel in the same class and location.

  • Airlines policy

    i. Airlines carries passengers, carriage, and cargo internationally according to the internationals rules and regulations which were put in place by the regulating bodies.

    ii. Cancellation and amending fees depend entirely on the carrier. Some airlines may impose class fees (economy, business and first class) each class differs in its cancellation policy and the fees resulting from the cancellation.

    iii. Passengers on international flights from any country must be present at the airport three hours before the departure of the flight otherwise, the company is not responsible for any fees resulting therefrom.

    iv. Passengers on domestic flights should be present in the airport prior to the departure of the plane by at least one hour and a half unless otherwise specified.

    v. In case the client is unable to be present at the airport in the specified time, he must contact ndceg.com customer service to confirm the status of the flight and the consequences of not showing up on time.

    . n case of baggage loss, the client should communicate with airport management or the airline directly since ndceg.com is not responsible for baggage loss.

    vii. If you select your seat through ndceg.com, the company will not be responsible for any modifications made by the airline.

    viii. Policies regarding the provision of accommodation for transit flights which last more than 6 hours differs from one airline to the other, and specific terms and conditions will be outlined in the airline’s policy.

    ix. We would like to notify you that prices and services vary according to the flight class (first, business, economy) you can choose the preferred class from ndceg.com.

    x. In case there was a conflict between the carrier’s conditions and ndceg.com conditions, the carrier’s policy applies.

    xi. Amendment and cancellation policies are subject to the terms and conditions of the carrier including partial and full refund.

    xii. Name change: You cannot change or edit a name after the booking is confirmed, if you would like to amend a name after the booking is confirmed, you will have to make a new booking and pay the difference in price.

    xiii. Partial use of the ticket: If the client uses one part of a two-way ticket and asked to refund the unused ticket, the refund will be subject to the terms and conditions of the carrier.

    xiv. If the tickets were misused, the client does not have the right to claim a refund.

  • Changing Airlines

    i. Modifying flight timetables depends entirely on the terms and conditions outlined by the airline where cancellation of the trip or modifying the trip’s date is concerned. You will be notified in one of the methods of communications outlined in your booking, you’ll also be provided with alternative solutions or the ability to refund your money in case the airline permits this.

    ii. If the client fails to see ndceg.com notification, ndceg.com will not be held responsible and the client will not have the right to claim any reimbursements.

  • Special conditions for the suppliers’ policy

    i. Some suppliers might impose special rules in their policies, we strongly advise that the client reads these rules before booking.

  • Seat upgrade

    i. As required by government regulations, the passport must be duly signed by passport holder. We, cannot undertake any examination of passengers' identities or travel documents when they book their tickets. A failure to travel with the correct documentation could result in the passenger being refused travel, entry to the country of their destination or stop-over, deportation or incarceration and in such circumstance(s) you will be solely responsible for any cost, loss or damage which you or we (or our agents or servants) incur.The clients can upgrade their seats through ndceg.com and pay the difference in price before the time of departure according to the airline rules. In case ndceg.com wasn’t able to issue the upgrade, the payment is made directly to the airline office in the airport.

  • Payment Methods

    i. If the booking was made through the website, the client can pay by Visa, MasterCard, Fawry Service, Bee Service, and Bank Transfer.

    ii. The Book now and pay later feature is available to selected hotels only through ndceg.com and the feature is displayed next to the online payment option.

    iii. For book now pay later bookings, if the customer does not pay the amount in the specified time, the booking will be cancelled automatically without additional fees. We would like to note that booking and payment is made through our website ndceg.com

    iv. The hotel has the right to cancel any booking under any circumstance if the payment is incomplete.

    v. When paying using the Bee service simply select payment with Bee, and the order number and the validity period available for the payment will be shown. Go to the nearest Bee outlet, pay in cash keep the receipt and make the payment before the deadline.

    vi. When paying using bank transfers, once the customer enters his bank account details, he will deal directly with the bank for the installation process

    vii. When you pay using Fawry, select payment with fawry. The order number and the validity period available for the payment will be shown. Go to the nearest outlet, make the payment in cash and keep the receipt, and pay it before the payment deadline

    Viii. Fawry responsibility is limited to payment collection. For any related issue please contact us.

  • Refund Policy

    i. When the client asks to refund his money, the company refunds the money after reviewing the supplier’s terms. Note that the method of refund will be the same as the method of payment.

    ii. If the payment was made by credit card, the refund will be made in 48 business hours and the money goes through the bank in 7 days. Kindly note that the bank may delay the refund.

    iii. If the payment was made by customer service, it takes 48 hours from our business days.

    iv. If the refund is not received after the above period, please contact customer service or send a refund request to the company's email customercare@ ndceg.com.

  • Complaints

    i. ndceg.com always seeks customer satisfaction and if our clients have any complaint, ndceg.com will spare no effort to solve it.

    ii. The client must first submit his complaint to customercare@ ndceg.com, and ndceg.com will contact the client at once.

    iii. The complaint must be submitted by the person who was wronged personally or an authorized agent, providing that the complaint should be attached with the booking reference number and supported by evidence and proof and all other data concerning the complaint., otherwise, the complaint will be disregarded.

    iv. ndceg.com has the right to refuse handling a complaint if it wasn’t supported by proof, and to claim financial reimbursement.

  • Privacy Policy

    i. The laws of Egypt govern these terms and conditions. By accessing this website and using our services you consent to these terms and conditions and to the exclusive jurisdiction of the Egyptian courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason, then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of ndceg.com to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.

    ii. ndceg.com has the right to record calls randomly to monitor and improve the performance of customer service. ndceg.com may use your contact details to deliver special offers and promotions to you, and if you wished not to receive those messages, you can send an email to ii. [email protected]

  • Data Protection

    When reserving from or registering on our site, as appropriate, you may be asked to enter your or other details to help you with your experience. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

  • Third Party Disclosures

    Some of the advertisements you see on the site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or whenever else necessary.

  • Your Responsibility

    i. ndceg.com wishes happy trips to all our clients, but kindly note that, first and foremost, you will be responsible for your actions and the consequences that might result from them. ii. If the company decides that your behavior could affect its employees, agents or suppliers, your booking might be cancelled and you will be asked to leave your accommodation on your own expense.

  • Our responsibility towards you

    i. ndceg.com is acting as an intermediary or a "booking agent" for products and services that are not directly supplied by us (e.g., air carriage and ground transportation, hotel accommodations, meals, tours, cruises, etc.). We are not a co-vendor of such products and services and thus, the client does not have the right to claim financial reimbursement.

    ii. In the case that ndceg.com contract ends or the company ceases its activities, all the bookings made after will be refunded.

  • Modifying the terms and conditions

    i. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Users will be notified of any privacy policy changes; however, customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted, and will be applied retroactively on the bookings already made. Continued use of the site means that you agree to these modifications.

  • Offers (coupons, discount credit cards) and much more

    i. The terms & conditions for ndceg.com offers are subject to booking terms & conditions excluding those relevant to refunds, however in all cases, offer amounts will not be refundable. Each offer is subject to the provisions of each advertisement.

    ii. In case the offer terms are unknown, contact us before booking. The offer value cannot be compensated in case of payment.

    iii. ndceg.com has the right to stop or suspend offers without prior notice.

    iv. Coupons can only be used once and are not valid for multiple bookings

  • Awards terms and conditions

    i. Any vouchers provided by ndceg.com cannot be exchanged for money and cannot be modified.

    ii. The terms and conditions of each voucher apply regardless of whether it was printed or sent by email.  

  • Wallet

    i. You will be enrolled to “MyWallet” services automatically once you have registered with ndceg.com or NDCEG application.

    ii. Any issued refunds can be redirected to " your wallet upon your request.

    iii. Your wallet balance can be refunded by ndceg.com subject to the refund policy.

    iv. If you cancel a paid booking from your wallet balance, the booking value will be refunded after deducting the cancellation fees into your "MyWallet" account. This cannot be exchanged for cash.

    v. Any balance you receive in your wallet as a result of an offer is not cashable but can be transferred to another ndceg.com customers.

    vi. Your wallet balance can only be used for booking through ndceg.com and NDCEG applications only.

    vii. Your wallet balance can be used to book the following: flights, hotels, flight + hotels, packages and car rentals.

    viii. If you amend a paid booking from your wallet balance, the amendment fees will be deducted from your "MyWallet" account, and if your balance is not enough, you have to pay the rest of the amount to complete the amendment process. 

    ix. “MyWallet” balance currency will be shown based on your selected currency.  

    x. In case of suspicious, fraud, receiving claim from the bank or from payment gateway, NDCEG will be forced to block your account until the end of the investigation and apply the necessary actions.

    xi. These terms and conditions are changeable by ndceg.com without prior notice.